Zoom H5/UG/15 Appendices/01 Troubleshooting

• Troubleshooting

  • If the H5 does not seem to work properly, check these points first.

  • Recording and playback trouble

    • No sound, or output is very quiet

      • Check the connections to your monitoring system and its volume setting.
      • Check that the H5's volume is not too low: Zoom H5/UG/09 Playback/01 Basic Playback.

    • A connected device or mic is silent or very quiet

      • With the included XY mic, check that the mic is pointed in a suitable direction.
      • Check the input level setting: Zoom H5/UG/08 Recording/05 Inputs and Levels.
      • With a CD player or other device on an input jack, try raising that device's output level.
      • Check the input signal monitoring setting: Zoom H5/UG/12 Tools/03 Monitor Mix.
      • Check the plug-in power setting: Zoom H5/UG/13 Settings/04 Plug-in Power.
      • Check the PAD setting: Zoom H5/UG/13 Settings/05 PAD.

    • Recording is not possible

      • Check that a track button is lit red.
      • Check that the SD card has free space: Zoom H5/UG/13 Settings/11 SD Space.
      • Check that the SD card is loaded correctly in the card slot.
      • If Card Protected appears, the SD card's write protection is on. Slide the card's lock switch to turn it off.
      • If Hold appears, the hold function is on. Turn it off: Zoom H5/UG/07 Prep/03 Power On Off.

    • Recorded sound is silent or very quiet

      • Check that the volume levels of the L/R and 1/2 tracks are not turned down: Zoom H5/UG/09 Playback/07 Mixing Projects.
      • Check that the track buttons are lit green during playback.

    • Mixdown is not possible (MULTI FILE mode)

      • Check that the volume levels of the L/R and 1/2 tracks are not turned down: Zoom H5/UG/09 Playback/07 Mixing Projects.
      • Check that the SD card has free space: Zoom H5/UG/13 Settings/11 SD Space.

  • Other trouble

    • A computer does not recognize the H5 over USB

      • Check that the computer's operating system is compatible: Zoom H5/UG/11 USB/01 Card Reader.
      • A computer recognizes the H5 only after an operation mode is selected on the H5, either SD CARD READER or AUDIO INTERFACE: Zoom H5/UG/11 USB/01 Card Reader.