My/Principle/Problem/Solving

• When a problem appears, address it with four stages.
• My/Principle/Problem/Solving/1 - Identify and Triage

  • Establish a central spot for observations, a zone of situation information (ZoSI). Then record and answer triage questions, like
    • Why do we care?
    • Who is impacted?
    • What
      • are the issues?
      • are the symptoms?
      • are the observations?
      • are the moving parts?
      • are the risks?
      • parts about this can wait until later?
      • is the urgency and importance?
    • How can we best schedule or sequence actions?
• My/Principle/Problem/Solving/2 - Most Effective Immediate Unblocks

  • While communicating with the impacted users, take the top three most effective immediate steps that can address the issue and mitigate risks. Don't be hasty. Slow is smooth, smooth is fast.
• My/Principle/Problem/Solving/3 - Incremental and Iterative Improvement

  • Incremental and Iterative Improvement - Displayed: i^3

    • Leave the situation better than when you found it by implementing a series of improvements.
      • Consider improving
        • the ilities
          • observability
          • visibility
          • reproducibility
    • Do layers of a Analysis/Root Cause/5 Whys.
• My/Principle/Problem/Solving/4 - Work Towards Fundamental Change

  • Throughout the steps above, keep collecting ideas about how larger structures contributed to the issue, and what more fundamental changes or adjustments to the system could prevent or remediate this issue going forwards.